Privacy Policy
We respect your privacy and are committed to protecting your personal information. Read how we collect, use and safeguard your data.
Effective: July 15, 2026
Last Updated: July 15, 2026
24x7servicehelp.com
Section 01
Information We Collect
When you use our website or book a service with 24x7 Service Help, we may collect the following types of information:
- Personal Information: Your full name, phone number and city/area when you fill the service booking form.
- Service Details: The type of appliance, brand name, service required and problem description you provide.
- Device Information: Browser type, IP address, operating system and pages visited on our website.
- Communication Records: Any WhatsApp messages, call records or emails you send to our team.
- Location Data: General area/city information provided by you during booking.
Note: We do not collect sensitive personal data such as payment card details, bank account numbers or Aadhaar numbers through our website.
Section 02
How We Use Your Information
The information we collect is used solely to provide and improve our services. Specifically, we use your data to:
- Process and confirm your service booking request.
- Contact you via phone or WhatsApp to schedule a technician visit.
- Send service reminders and follow-up calls.
- Provide accurate pricing and service quotes over phone.
- Improve our website performance and user experience.
- Resolve disputes, troubleshoot problems and enforce our policies.
- Send important service updates or notifications related to your booking.
We do not use your information for unsolicited marketing, spam calls or selling to third-party advertisers.
Section 03
Information Sharing & Disclosure
We value your trust and do not sell, trade or rent your personal information to third parties. However, we may share your information in limited circumstances:
- Service Technicians: Your name, phone number and area are shared with our field technicians to schedule and complete your service visit.
- Legal Compliance: We may disclose your information if required by law, court order or government authority.
- Business Transfer: In case of a merger or acquisition, your data may be transferred to the new entity under the same privacy terms.
- Web3Forms: Our booking form uses Web3Forms (a secure third-party service) to transmit your booking data to our email. They do not store your data.
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction.
- Our website uses HTTPS (SSL encryption) to secure all data in transit.
- Access to customer information is restricted to authorized team members only.
- Booking form data is transmitted securely via Web3Forms API with encryption.
- We do not store sensitive payment information on our servers.
Important: While we take reasonable precautions, no data transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
Section 05
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience.
- Essential Cookies: Required for basic website functionality such as page loading and navigation.
- Analytics Cookies: Used to understand how visitors interact with our website (e.g. Google Analytics).
- Preference Cookies: Remember your settings and preferences on return visits.
You can control and manage cookies through your browser settings. Disabling cookies may affect some website features.
Section 06
Third-Party Links
Our website may contain links to third-party websites such as Google Maps, WhatsApp or social media platforms. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
As a user of our services, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal data from our records.
- Right to Opt-Out: Opt out of any promotional communications from us.
- Right to Withdraw Consent: Withdraw consent for data processing at any time.
To exercise any of these rights, please contact us at support@24x7servicehelp.com.
Section 08
Children's Privacy
Our services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18 years.
If you believe a child has provided us with personal information, please contact us immediately and we will delete such information promptly.
Section 09
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page.
We encourage you to review this page periodically. The "Last Updated" date at the top of this page will reflect any changes made.
Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns or requests related to this Privacy Policy or how we handle your personal data, please reach out to us: